HLM Fails To Start With a "Failed to execute 'ls'" Error

Symptom

When trying to start the SAP HANA Lifecycle Manager page you receive the error

“Error ocurred while trying to start SAP HANA lifecycle manager. Check log file for details.”.

In the SAP Host Agent log (/usr/sap/hostctrl/work/sapstartsrv.log) the following error is found:

[Thr 139677600491296] *** ERROR => Failed to execute ‘ls’ (13: Permission denied) [cmduxexec.cp 388]

 

Environment

SAP HANA SP 7/8/9

 

Resolution

Stop all HLM processes and as the sidadm user execute the following Linux commands:

  1. cd /
  2. find -name ‘ls’
  3. If there is an empty file with the name “ls” is found delete this file. If the file is not empty please create a ticket with support
  4. Restart HLM

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